The general terms and conditions of the online store avialog.eu are drawn up in accordance with the Consumer Protection Act (ZVPot), based on the recommendations of the Chamber of Commerce and Industry and international e-business codes. The general terms and conditions deal with the operation of the online store, the user’s rights and the business relationship between the provider and the customer.
Online sales of Verdijeva ulica 1, 6000 Koper, Slovenia are conducted by AVIA LOG d.o.o., Verdijeva ulica 1, 6000 Koper, Slovenia, sales@avialog.eu .
AVIA LOG d.o.o., operates in accordance with the Act on Electronic Transactions on the Market (ZEPT) and the regulations adopted on its basis.
All prices published on our website only apply to purchases made and completed on the avialog.eu website. All prices listed on the provider’s website are final prices. Prices are in euros (EUR) and include the appropriate rate of value added tax – VAT, unless explicitly stated otherwise. The price indicated next to the individual product does not include delivery costs.
Prices are valid at the time of placing the order and do not have a predetermined validity.
The purchase contract between the provider and the buyer is concluded the moment the provider confirms the order. From this moment on, all prices and other conditions are fixed and apply to both the provider and the buyer.
Validity of order/offer
The prices for the selected goods are valid until the validity date of the offer, which is indicated on the order/offer.
The provider reserves the right to change prices without prior notice.
Prices and other benefits (discounts, gifts, delivery method, participation in postage…) are valid on the day the order is submitted. The original invoice that you receive upon payment or delivered in connection with the general conditions published on this page and confirmed at the time of placing the order.
The provider allows the following payment methods:
You can make the payment based on the received electronic order and the prior selection of the mentioned option.
The provider considers the order confirmed after receiving the entire purchase price on the company’s TRR.
In accordance with the provisions of the Consumer Protection Act, the buyer has the right to notify the provider within 14 days of taking over the goods that he withdraws from the contract, without having to give a reason for his decision. The buyer can download an electronic form for withdrawing from the contract from the website or send any unequivocal statement from which it is clear that he is withdrawing from the contract. In this case, the provider immediately sends the customer by e-mail a confirmation of receipt of such withdrawal form on a permanent data carrier.
The only cost charged to the buyer in connection with withdrawal from the contract is the cost of returning the goods. The goods must be returned to the provider no later than 14 days after the notification of withdrawal from the contract (purchase). The buyer is considered to have returned the goods on time if he sends them before the 14 day return period has expired.
The buyer must return the goods received undamaged and in the same quantity, unless the goods are destroyed, damaged, lost or their quantity has decreased through no fault of the buyer.
Payments will be refunded immediately or at the latest within 14 days of receiving the notice of withdrawal from the contract. The provider returns the received payments to the buyer with the same means of payment that the buyer used, unless the buyer explicitly requested the use of another payment method and the buyer does not bear any costs as a result. The provider can withhold the refund of the received payments until the returned goods are accepted. The product subject to return must be unused, undamaged and in its original packaging.
The return of the received goods to the provider within the deadline for withdrawal from the contract is considered a notice of withdrawal from the contract.
In accordance with Article 43, the buyer for products that have been adapted or custom-made especially for him (color, dimensional adjustment, completely custom-made), he does not have the right to withdraw from the contract, unless he and the provider agree otherwise.
The store avialog.eu can reject an order that it finds that it cannot execute under the specified conditions and with the information it has, and the buyer cannot request fulfillment of the order, compensation or other form of benefit.
The avialog.eu store will begin the activities necessary to fulfill the accepted orders immediately upon receipt. When choosing the option of payment to our TRR, the activities for the execution of the order will flow after the inflow of funds.
The submitted electronic order is stored by the provider. At the consumer’s request, he receives a copy of the order to the email address or to the physical address specified in the order. The request can be made to our email address or in writing to the provider.
The provider undertakes to permanently protect all personal data of the user. They will be used exclusively for the purposes of fulfilling the order (sending informative material, offers, invoices) and other necessary communication. If you do not wish to receive this information, please notify us by email at: avialog.eu .
Under no circumstances will the user’s data be given to unauthorized persons.
By using our website, you also agree to the use of information in the manner and in the cases described above.
The registered user is also responsible for the protection of personal data by ensuring the security of his username and password.
We use several security and protection systems on our websites, which ensure adequate protection against loss, unwanted modification or misuse of data.
The provider complies with applicable consumer protection legislation. The provider makes every effort to fulfill its duty to establish an effective complaint handling system. The complaint is submitted via e-mail address or in writing to the provider’s address. The appeal process is confidential. The provider is aware that an essential characteristic of a consumer dispute, at least as far as judicial resolution is concerned, is its disproportion between the economic value of the claim and the costs incurred in resolving the dispute itself. This is also the main obstacle for the buyer/consumer not to initiate a dispute before the court. Therefore, the provider makes every effort to resolve any disputes amicably or with an out-of-court settlement, but if this is not possible, disputes will be resolved by the actual court in Novo Mesto.
The company AVIA LOG d.o.o., visitors to the website as well as potential and existing customers who have the status of a consumer in the sense of the first paragraph of Article 4 of the ZIsRPS, in accordance with the third paragraph of Article 32 of the ZIsRPS, informs that it does not recognize any IRPS provider as responsible for resolving consumer dispute that the consumer can initiate in accordance with this law, which means that any disputes, in the event that the parties fail to resolve them amicably, are resolved before the competent court.
At AVIA LOG d.o.o., we comply with applicable consumer protection laws. We will confirm receipt of the complaint as soon as possible and consider it within 8 (eight) days from its receipt. We will do our best to resolve any disputes amicably.
Company AVIA LOG d.o.o., reserves the right to change prices without prior notice.
We also reserve the right to content and other changes.
Text errors are possible and we are not responsible for them.
By confirming the order, you confirm that you are familiar with the full text of the general business terms and conditions listed here and that you were explicitly warned of these terms at the time of purchase.
We are available for all questions!
Contact us
The investment (voucher for digital marketing – creation of a website, online store, reservation platform and mobile application) is co-financed by the Republic of Slovenia and the European Union from the European Regional Development Fund.
